SHIPPING INFORMATION
What are the delivery times?
Your order will be checked and shipped within 24 business hours. In Italy, delivery will take between 1 and 4 business days, depending on the courier chosen; worldwide, it will take between 3 and 10 business days.
Note: "Business days" are Monday through Friday, excluding Saturdays and Sundays.
Transparency Policy in 4 Points
Several reasons can delay a shipment:
1.Transport Issues
Severe weather: Storms, snow, or other extreme weather events can delay flights or slow down road and sea traffic.
Accidents or mechanical failures: Road accidents or delivery vehicle breakdowns can cause delays.
Road closures or construction work: Traffic modifications, like roadworks or closures, can extend transit times.
2.Customs Issues (international shipments)
Customs checks: International shipments may be held at customs for additional checks, especially if there are incomplete documents or discrepancies.
Duty or tax payments: If there are customs fees, the shipment may be held until payment is complete.
3.Address Errors
Incorrect or incomplete address: If the destination address is misspelled or lacks details like a postal code, the courier may have trouble locating the recipient.
Recipient absent: If the courier cannot find anyone at the delivery address, a redelivery may be scheduled.
4.Courier Logistics Issues
High volume periods (holidays or promotions): During Black Friday, Christmas, or other holidays, shipment volumes can drastically increase, causing delays due to high workload.
Staff strikes: Postal or courier worker strikes may temporarily halt delivery operations.
How much does shipping cost?
Standard shipping starts at €4.90. The cost varies, and the weight and volume of your order, as well as the delivery destination, will be calculated; the price will be displayed before purchase in the designated cart section.
We believe in transparency and aim to provide a fair and flexible service for our customers. For this reason, we emphasize that we do not profit from shipping. Our commitment is focused on offering you the most competitive prices without adding excessive costs.
We are convinced you should have full freedom of choice: you can select the courier and delivery method you prefer.
We will keep you updated at every stage of the shipping process via email, where you can manage every detail yourself to ensure a worry-free experience.
Would you like to receive your order at home, or would you prefer to collect it at a pickup point or locker? The choice is yours!
Can I check my shipment status?
Yes, you can track your shipment. As soon as your order is fulfilled, you will receive a tracking code via email, with which you can track every movement of your order until it reaches its destination.
Can I pick up my order at your location?
Yes, you can pick up your order at one of our stores at no additional cost. Simply select the "In-store Pickup" option when confirming your order.
What payment methods are supported?
We offer you the option to pay conveniently with a credit card, prepaid card, PayPal, PayPal X (3 installments), Scalapay (in installments), or cash on delivery (Italy only). Below you will find all the details to choose your preferred payment method.
PAYMENTS
Paypal, PayPlug, Scalapay, credit cards, prepaid cards.
Bagstoreshop.com uses the most powerful and secure online systems available for your payments and sensitive data processing.
PayPal, the global leader in digital payments, is the most secure and immediate system for online transactions via credit card or PayPal account. Now also available: PayPal X with 3 installments at no interest.
After confirming your order details, you will be redirected, securely, to PayPal's website to complete the payment.
You can choose to use your credit card or PayPal account.
YOU CAN USE PAYPAL TO PAY WITH YOUR CREDIT OR PREPAID CARD WITHOUT CREATING OR OWNING A PAYPAL ACCOUNT.
RETURN POLICY
You can visit the dedicated page on our site, "returns management," where you will find detailed answers and any applicable costs for managing your return.
Where can I find more information?
You can find additional information on “Terms of Sale,” “Privacy Policy,” and “Cookies Policy” at the bottom of our website. Alternatively, you can use the “CONTACTS” section of our website.