RETURN
You may return one or more items, provided that they were not used or worn, within 14 days from the delivery date and receive a refund equal to the price of the returned items.
The return is at your expense for all orders inside and outside of Italy
The return for Italy is free only if it is a manufacturing defect.
It is not possible to exchange items purchased with other products. We cannot accept the return of items that are not in the same condition in which they were sent and received.
BEFORE STARTING THE RETURN
Please, check you have the following requirements before shipping back the goods and follow the instructions here below to receive your refund as soon as possible:
see that every item is in the same conditions in which it was shipped and that it is properly and carefully packed;
see that all original labels, in fabric or pending, are perfectly intact and that they were not removed from the garment. Otherwise, we could not assure the acceptation of the returned item since it could not be suitable for the sale anymore;
every returned item may be worn just to try its fitting. It must not be worn for other purposes or washed, ironed, and/or treated in any way;
the shoes must not be used. The original shoe box is considered as an integral part of the item and it must be returned intact, without scratches, marks, written or disfigurations. For this reason, the original box can not be used as the only external shipping packaging.
IMPORTANT: if the conditions listed above are not observed, we could not accept the return, that will be consequently rejected and, at the client’s request, the item/s will be shipped back at the client expense.
Please, note that if you decide to use a courier of your choice to return the goods, the return is under your responsibility until it is delivered to our warehouse. This means that we can not be considered responsible for any loss, damage, bad packaging, or delivery delay.
HOW TO MAKE A RETURN:
1 - log in to your private area and click on “My orders”;
2 - select the order containing the item/s you want to return and click on “I want to return one or more items”;
3 - select the item/s you want to return and choose the refund method;
The return is paid by you for all orders inside and outside of Italy
The return for Italy is free only if it is a manufacturing defect.
we remind you that You may return one or more items, provided that they were not used or worn, within 14 days from the delivery(including holidays). date and receive a refund equal to the price of the returned items After this deadline, the return procedure will no longer be available.
REFUND
As soon as we receive your return, we will verify if the conditions listed above were observed: if everything complies with our return requirements we will refund you with the same payment method you used to pay your order.
In case your order was paid by cash on delivery, we will refund you by bank transfer.
As an alternative to the refund, you may choose to receive a Store Credit equal to the cost of the returned item/s, to use on the whole catalog without a deadline.
You may check the status of your return by logging in your private area and by clicking on the menu voice “My returns”.
For any questions or any further information, we are at your disposal. Please, contact our customer care.